RETURN OF GOODS AND COMPLAINTS
6.1. Product return
Every buyer has the right to withdraw from the contract. In accordance with the Act on
consumer protection (ZVPot) - (Article 43) the consumer has the right to, within 14 days
from the day of acceptance of the goods, notify the provider in writing that he withdraws from the contract,
without having to give a reason for his decision. The provider proposes
that the buyer does this by e-mail to the address: [email protected]
and in writing to
headquarters of the company on the basis of a specially prepared form Resignation from
In case you are not satisfied with the purchased product for any reason
and you want to withdraw from the contract, you can return the product to us within 14 days
from the date
taking over. Notice of withdrawal from the contract shall be deemed to be timely if it is
shipment delivered on time. The only cost you incur in this case is
the direct cost of returning the goods. If you withdraw from the contract, we
due no later than 14 days after receiving the notice of withdrawal from the contract
refund all payments made.
The goods must be unused, undamaged and in an unchanged quantity,
it must be used in accordance with the instructions and packed in the original
packaging. The package must not be opened or already used. Also attach a copy
The latter must be returned to the company no later than 14 days after the notice of resignation.
The return of the received goods to the company within the deadline for withdrawing from the contract is considered to be
notice of withdrawal from the contract.
The product must be unused, undamaged, in an unchanged quantity, in
original packaging, must not be opened and with a valid invoice. If any of these
conditions are not met, we will return the product/s to the buyer at his expense.
Failure to accept the returned product does not absolve the buyer from payment responsibility.
We will refund the purchase price to your bank account within 14 days at the latest
you must indicate in your claim attached to the returned goods.
The consumer does not have the right to withdraw from the contract for contracts, the subject of which
is a product that has been manufactured according to the exact instructions of the consumer (personalized
products, furniture to order), which was adapted to his personal needs
needs, which due to its nature is not suitable for refund - 5th paragraph 43.č
6.1.2. The right to withdraw from the contract
The consumer has the right to withdraw from the contract within 14 days without giving reasons
contracts concluded at a distance, i.e. from an online purchase.
The withdrawal period expires 14 days from the day the consumer acquires physical possession of the
the goods or it is acquired by a third party other than the carrier instead of the consumer and it is delivered to him
the purpose is determined by the consumer or, in the case of partial delivery of individual pieces
goods from one order expire 14 days from the day the consumer acquires
physical possession of the last piece of goods or acquires it on behalf of a third party consumer
a person who is not a carrier and is designated for this purpose by the consumer.
In order to exercise the right of withdrawal, the consumer must make an unambiguous statement
inform the company CONSCIOUS.ME, Staša Rep s.p.., Otroška
store STAŠKA - Everything for children, Novi trg 8, 3000 Celje,
Slovenia, e-mail address: [email protected] about your decision to withdraw from this
contract (e.g. by letter sent by post, fax or e-mail). V
for this purpose, the consumer can optionally use the attached sample
Regardless of the form of termination, the consumer must to the company
provide a copy of the invoice.
In order for the deadline for withdrawing from the contract to be taken into account, it is sufficient that the notification in relation to
by exercising the consumer's right to withdraw from the contract sent before
upon expiry of the withdrawal period from this contract.
6.1.3. Effects of withdrawal from the contract
If the consumer withdraws from this contract, the company will not be required to do so
delay and in any case within 14 days at the latest from the date of receipt of the notice of withdrawal and the returned product from this contract shall refund all payments received. Such reimbursement is made by the company using the means of payment of the bank transaction to the TRR of the consumer; this refund does not incur any costs to the consumer.
The Company may withhold payment until the returned goods are received or until the consumer sends proof that the goods have been sent back, whichever occurs first.
The consumer returns or hands over the goods to the company that delivered the goods to the consumer without undue delay and in any case no later than 14 days from the day on which the consumer notified the company of the withdrawal from the contract. The deadline is taken into account if the consumer sends the goods back before the end of the 14-day period.
The direct costs of returning the goods are borne by the consumer. The cost of which is borne by the buyer - the consumer is the direct cost of returning the goods - removal, which amounts to:
- for sofas, garden houses, sofas, two-seaters and beds - EUR 250.00) - collection on the pallet that was attached at
- children's rooms - 183 EUR - pick up on the pallet that was attached at the time of pick up,
- for other goods - 15.86 EUR
The consumer is only responsible for the reduced value of the goods due to handling of the goods, which is not absolutely necessary to determine its nature, properties and functioning.
6.1.4. Restrictions on exercising the right to withdraw from the contract
The products must be unused, undamaged and in the original packaging. The refund option does not apply to:
• for goods that were manufactured according to the exact instructions of the consumer (personalized products), which were adapted to his personal needs, and which, due to their nature, are not suitable for return, except in the case, for example, to a typographical error in the name or the text of the desired personalization (paragraph 5 of Article 43.č of the ZVPot).
The above information is also available in the form of a document.
6.2. Product complaint
If you suspect that the shipment was damaged during delivery, inspect the received goods immediately and in the presence of the delivery person. All subsequent complaints regarding damage to the goods or the amount taken over are only considered by the transporters in exceptional cases and our company cannot resolve or take them into account. Enter any damage in the minutes, which the delivery person is obliged to sign. Be especially careful
on goods that have a glass, breakable or similar label. It is also desirable that the damage is recorded with a camera.
The seller's goods are subject to a voluntary warranty if so indicated
on the warranty card or invoice, which is handed to the buyer upon delivery, namely for as long as it is stated on such a document, and the mandatory warranty is valid under legal conditions. In the case of a voluntary guarantee, the provisions of the voluntary guarantee are authoritative for issues where the guarantee deviates from these general terms and conditions or legal regulations. Any warranty is valid only subject to consideration
instructions on the warranty card and against the presentation of the warranty card or invoice.
1. If there is no information about the voluntary guarantee in the documents from the previous point, it is considered that there is no voluntary guarantee in any case.
2. To the extent that the seller's liability is excluded according to these general conditions, this also applies to the personal liability of his employees, deliverers, agents, representatives and fulfillment assistants.
3. The seller is responsible for material defects of the goods in accordance with the provisions of civil law. Consumers are subject to the provisions of consumer protection law, even if they deviate from the rules listed below.
All products have a warranty that depends on the supplier/manufacturer. In the event of a complaint, the buyer contacts the seller/consultant. The seller forwards the complaint record to the supplier/manufacturer and arranges for an urgent resolution of complaints.
The conditions for applying the warranty are:
• you must assemble the product in accordance with the enclosed instructions for assembling and installing the furniture;
• the product must be used exclusively for its intended purpose and maintained in accordance with the rules of use;
• the warranty applies to defects in the quality of the product that occurred in
production, sale or transport of goods.
The buyer loses the right to warranty in the following cases:
• if the installation instructions were not followed and if the product is not maintained in accordance with the rules of use;
• if the goods are damaged due to the customer's fault;
• if the furniture is damaged due to force majeure.
If you discover the damage upon delivery, please accept the goods and note on the delivery note that the goods showed damage that occurred during transport.
Please complete the form below to request an RMA number.